How to Exchange 

We hope that you are pleased with your brand new pair of shoes. If for any reason you are not fully satisfied, you can exchange any purchase (including reduced items) within 30 days of receipt.

Please contact our Customer Care team to reserve the new desired style and indicate: your address, the reason of return, preferred time and date for pick up.

We'll provide you with the return label.

Close the package securely and attach the label for the exchange shipment to the package.

We'll send you the courier directly to the previously indicated address and time.

Once we have received the package, we will confirm receipt.


We can only exchange or refund non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. If you require further assistance or if you have any questions, please contact our Customer Care team.